Replacement and Return Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. The Replacement / Return policy is specified here. Please read all sections carefully to understand the conditions and cases under which replacement will be provided or returns will be accepted. Replacement or Return Period - Items can be replaced or returned within a maximum of 3 days from the date of collection or delivery. Return Process - Nearshop sells items from local sellers. All return requests are processed by the respective sellers. - If an item needs to be replaced or returned, please send an email to [email protected] with the subject as Replacement or Return request as may be the case. Please specify the Order Number that was provided on the SMS message and/or emails sent by Nearshop to you on confirmation of the order or at the time of delivery. Please specify the Name of the item, the quantity and the reason for return. - Nearshop will inform the seller of your intention to replace or return the item(s) and send you an acknowledgement along with the address of the seller. - Upon receiving the confirmation, please proceed to the address within a maximum of 1 day. - A replacement request will be processed by the Seller directly and if available, a replacement item will be provided. - For returns, once seller has confirmed the receipt of the items, your refund will be processed by Nearshop and you will receive a refund through the same instrument through which the payment for the order was made. The refund may typically take 2-4 weeks to reflect in your account. Conditions for replacement or return - Replacement / Returns are accepted under the following cases -
  • Wrong Product – Wrong color/ size/ style
  • Wrong item ordered/ delivered
  • Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  • Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  • Damaged Product – Physical damage/ Tampered product or packaging
  • Wrong Quantity – Missing Products/ Parts
  • - Replacement / Return requests will not be accepted under following cases –
  • If Products are Altered/ Used
  • If Product is Returned without Original Packaging (price tags, labels & accessories)
  • If Serial Number is tampered
  • For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 3 days of the Delivery
  • For Damaged/Missing product that is reported after 1 days of the delivery
  • For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
  • - Categories not eligible for replacement or returns are as follows:
  • Car perfume
  • Nursing covers, diapers and nappies, soothers and teether, feeding related products, baby wipes
  • Make up, skin care, hair care and personal care products
  • Contact Lens
  • Seeds and Plants
  • All Grocery and Food items
  • Lingerie and innerwear, socks and stockings
  • Music, Software, Gaming products that are marked as non-returnable
  • Sports and Health products such as Nutrition and health care products, Gym gloves, Gym vests, Gym supports and elderly care
  • All products that marked as non-returnable on the product page